“We have fixed an error that caused some users to see content in their Instagram Reels feed that should not have been recommended,” a Meta spokesperson said Thursday in a statement, without offering details on the nature of the problem.
The apology came a day after multiple Instagram users reported receiving content recommendations labeled as “not safe for work” on their Reels tabs in the form of short-form videos showing gore and violence and marked with a “sensitive content” label.
Meta tries to protect users from disturbing content and removes especially graphic or violent material, according to company policy.
The error follows a change in Meta’s policy in January to end its third-party fact-checking program and replace it with a community-driven system similar to used by Elon Musk’s X social media platform.
Instagram, Meta
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