Microsoft has confirmed that a recent disruption affecting its suite of productivity tools has been resolved. The company revealed on its status page that a misconfiguration in part of its North American network infrastructure had caused the issue.
On Thursday, users reported difficulties accessing services including Microsoft Teams and Exchange Online. At the height of the outage, thousands of users experienced problems, according to Downdetector, a platform that tracks service disruptions through user reports.
By 5:38 p.m. ET, the number of users reporting issues had fallen to just 136, down from a peak of approximately 17,000. Microsoft noted that Downdetector figures are based on user submissions, meaning the actual number of affected customers may have been higher.
The company has not indicated whether any steps will be taken to prevent similar incidents in the future but reassured users that services are now operating normally.
(This is a developing story; check for updates later)
Microsoft, productivity tools, Microsoft Teams, Exchange Online, service disruptions
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